SMART Blog

Smart Services has been providing independent agents with proactive, fast, and expert technology services since 1991.

Jerry Fetty is the CEO and founder of SMART I.T. Services, Inc. Jerry has been called the "Geek King". He has been helping companies make smart decisions about their networks and automation systems for over 30 years.

The Underworld of Cybercrime, the Darknet

b2ap3_thumbnail_keypad_darknet_400.jpgHave you ever wondered how hackers become hackers in the first place? How are tools readily available to them? Business owners might be reluctant to find out that hacking has become easier than ever over the past decade. This is partly due to the increased sophistication of the black market known to some as the Darknet.

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What Does Your 2015 IT Budget Look Like?

b2ap3_thumbnail_it_budget_info_400.jpgAs we near the end of 2014, the topic of IT budgeting is on everyone’s minds. How much are you willing to spend, and on what? In order to provide optimal figures for the new year, you need to take some time to plan out what you think you need to spend, versus how much you’re willing to spend, on IT. Thankfully, you don’t have to do this alone.

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As Seen in Zoolander, Tech Support Miscommunication Can Be Frustrating

b2ap3_thumbnail_tech_support_miscommunication_400.jpgIT support is heavily reliant upon communication between both parties involved. Without both sides being on the same page, IT support miscommunications are far more likely to happen. Sometimes you just can’t help but laugh at poor communication skills, as seen in the 2001 movie Zoolander. But thankfully, these situations don’t arise too often in the non-fictional universe… right?

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Are Workplace Distractions Getting Worse?

b2ap3_thumbnail_distracted_unproductive_400.jpgTechnology is a double-edged sword. It provides businesses with powerful tools that can bring unparalleled organization and efficiency to their operations; yet, technology provides workers with a tidal wave of distractions. What's your company doing to manage this unique technological paradox?

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It’s Imperative that You Use Correct KVM Switches

b2ap3_thumbnail_kvm_switch_400.jpgYour company's IT infrastructure is much like a puzzle. There are many different pieces that make it up, and each piece is needed for the entire network to work properly. One piece of equipment that often gets overlooked is the KVM switch. Here are three tips on finding the right KVM for your business.

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3 Trends for the Future of Cloud Computing

b2ap3_thumbnail_cloud_computing_400.jpgThe cloud is changing the future of the technology industry in ways previously unseen. The cloud has the ability to store and process data from anywhere with a mobile device, which greatly changes the way that businesses operate. Everyone has their own predictions about what will happen as the cloud becomes more popular, but Greg Walters of Walters & Shutwell Inc. has some particularly interesting ideas to chew on.

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Your Business Needs a Data Destruction Plan to Minimize Liability

b2ap3_thumbnail_destruction_of_company_data_400.jpgConventional wisdom informs businesses to store every byte of their data possible, and with the affordability of cloud storage, more companies are storing more files. Surprisingly, in an aboutface to this maximum data-storage practice, businesses are now being advised to delete all unnecessary data in light of our lawsuit-happy culture.

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Caution: Enhanced Cryptowall Ransomware Threatens Networks

b2ap3_thumbnail_cryptowall_2_0_400.jpgAs a business owner, you have an obligation to keep your data and network files safe from prying eyes and criminals. The latest threats, like the new Cryptowall 2.0 ransomware, can be a difficult hurdle to jump, especially when they are disguised and designed to ruin you. Thankfully, you don’t have to take on these threats alone.

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Prepare Your Business for the Relevant Disasters, Not the Absurd Ones

b2ap3_thumbnail_recovery_for_business_continuity_400.jpgHow prepared is your business for a disaster, and are you prepared for the right disaster? When it comes to making your organization's business continuity plan, the scenarios you plan for need to be realistic. Otherwise, all the hard work of planning will be for nothing.

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Your Logs Hold the Secrets to Increase Network Performance and Security

b2ap3_thumbnail_keep_logs_around_400.jpgUsers log on and off your company's network all day long. You may think, "No big deal. It's part of the process." But data extrapolated from user logs is a big deal. It can provide your business with valuable information about network security and give you insight on how to improve operations.

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6 Bring Your Own Device Tips to Help Bring the Business

b2ap3_thumbnail_bring_your_own_for_work_400.jpgDoing business in today's world is dependant on mobility, and if you aren't ready to shift toward this new technology trend, you should seriously reconsider. A lot of the time, businesses will allow their employees to bring in their own mobile devices for use in the workplace. This trend is called a Bring Your Own Device (BYOD).

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Unified Threat Management: Ultimate Protection for a New Era

b2ap3_thumbnail_data_and_network_security_400.jpgEverything changes in due time. Computers grow less secure, malware grows more sophisticated, and hackers' methods change. According to Processor magazine, 80 to 90 percent of attacks are targeted at devices rather than networks and servers. Just like the weakest link in a fence, all it takes is one weak point for a hacker to take down your entire network.

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Not All Server Units are Created Equal

b2ap3_thumbnail_custom_server_solutions_400.jpgBusinesses love one-size-fits-all solutions, especially when it comes to technology. Cookie cutter solutions are easy to budget around and easy to implement. However, there are some aspects of a company's technology that shouldn't be standardized, like server units.

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The Embarrassment of When an IT Emergency Isn’t Really an Emergency

b2ap3_thumbnail_it_support_is_a_must_400.jpg"Quick, to the emergency room!" These are dreaded words that nobody wants to hear. An emergency like this implies a life or death scenario, and it gets everybody worked up into a frenzy. After arriving to the ER and getting a doctor's diagnosis, how quickly do people's attitudes change when the emergency turns out to be false?

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Quit Avoiding Proven Technologies!

b2ap3_thumbnail_solutions_for_business_400.jpgIt's the nature of technology to take a while for the market to fully appreciate it. After it's released, there's an implementation phase where the benefits are weighed against the risks. This phase is usually a slow one, but if the technology is good, then its acceptance will be widespread and businesses will have to give excuses on why they're not using it.

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Are You or Your Team a Security Threat to Your Business?

b2ap3_thumbnail_manage_your_risk_400.jpgData security should be a top priority for every business. Having good security means identifying risks. Surprisingly, some of the biggest data risks come from within. If employees aren't following your organization's data management policies, then they're your biggest threats.

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Old Devices Can Compromise Security

b2ap3_thumbnail_device_security_400.jpgAs a responsible business owner, you know that using the latest technology and running updated software is a key component to your company's network security. However, your employees may not value the latest tech like you do, which could result in a major data breach, despite your best efforts to keep your company current.

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ITaaS: Transform Your IT Department Into a Service!

b2ap3_thumbnail_managed_services_provider_400.jpgWhat are managed IT services all about? You've heard about how businesses are saving on their IT costs by outsourcing their technology needs, but how does this service work? The money-saving answer comes from this radical new approach to treating IT as a Service!

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Do Your Remote Workers Have You On Pins and Needles?

b2ap3_thumbnail_remote_worker_concern_400.jpgGiving your team the opportunity to work from home can be tricky business. Who knows how distracted they can get without you around to keep them on track? Still, working remotely has its advantages, for both you and your employees - even if you feel disconnected from them.

It doesn't have to be that way, though. By taking certain steps and measures, you'll feel like your out-of-office team is right in the office with you. Here are a couple of tricks you can use to bring your remote employees into your office... remotely!

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3 Signs Your Business is Stuck in the Not-So-Good Old Days

b2ap3_thumbnail_paper_technolgy_waste_400.jpgThere are some good things about the past. Events that happened then have led you to where you are now - you're an owner of a thriving business, and you can remember being a startup like it was yesterday. But, does your technology also remember those halcyon days? If so, you might be due for a much-needed upgrade.

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